Add-Ons
Extend your AtomicSam plan with optional add-ons like custom email domains for branded client communications
You’ve spent weeks building a relationship with a high-value client, meticulously scoping their project and polishing your proposal. But when you hit send, the quote arrives from a generic "atomicsam.app" address rather than your own firm’s domain. It’s a small friction point, but in professional services, these gaps in brand consistency can subtly erode the commercial confidence you’ve worked hard to build.
Commercial control isn't just about the numbers on the page; it’s about the authority with which you present them. When your invoices, quotes, and statements originate directly from your professional domain, you reduce the risk of documents being flagged as spam and ensure your brand remains the primary point of contact throughout the entire job lifecycle. AtomicSam allows you to bridge this gap through the Custom Email Domain add-on.
Protecting Your Brand Integrity
In the "messy middle" of scaling a firm, details often slip through the cracks. Using a third-party domain for financial correspondence can lead to "the gap"—that space where clients lose track of communications or question the authenticity of an invoice. By using a custom domain, you ensure that every touchpoint, from the initial quote to the final payment reminder, feels like a deliberate part of your professional ecosystem.
This is particularly vital for margin protection. If an invoice sits in an unmonitored spam folder because it was sent from a generic system address, your day-sales-outstanding (DSO) increases, and your cash flow suffers. Owning the sending domain gives you greater control over deliverability and recipient trust.
Add-On Options and Pricing
AtomicSam provides specific add-ons to help you tailor the platform to your firm's operational needs. While most core commercial features are included in your standard seat price, certain infrastructure-heavy services are managed as add-ons.
| Add-On | Price (NZD/mo) | Use this when... |
|---|---|---|
| Custom Email Domain | $32 | You want quotes and invoices to be sent from your own brand domain (e.g., billing@yourfirm.com) instead of the default AtomicSam address. |
How It Works
Once you decide to move away from the default sending address, the process involves a few technical handshakes between AtomicSam and your domain provider. This ensures that when we send an email on your behalf, the recipient's mail server recognizes it as legitimate.
- Navigate to Settings and select Email Configuration.
- Enter the domain you wish to use for outgoing communications.
- AtomicSam will generate a set of DNS records (SPF, DKIM, and CNAME).
- Add these records to your domain host (such as Cloudflare, GoDaddy, or Route53).
- Return to AtomicSam and click Verify Records.
Once verified, any document generated by the system—whether it’s a revised quote for a scope change or a month-end invoice—will appear in your client’s inbox as if it came directly from your office. This small change reinforces your commercial presence and ensures that your firm, not your software provider, is the face of the transaction.
📸 [Screenshot: The Email Configuration screen showing pending DNS verification records]
Commercial Benefits of Custom Domains
Beyond aesthetics, there is a practical commercial reality to how you communicate. When you use your own domain:
- Email deliverability improves: Custom DKIM signatures verify your identity, making it less likely that your invoices will be blocked by strict corporate firewalls.
- Client trust increases: Clients are more likely to open and act upon financial documents that come from a recognized source.
- Reduced revenue leakage: Faster delivery and higher open rates mean faster approvals on variations and quicker payment on invoices.
Pro Tips & Common Gotchas
- Check your "Reply-To" address: Even with a custom domain, ensure your "Reply-To" is set to a monitored inbox (like finance@yourfirm.com) so that if a client has a question about a line item, their response doesn't go into a void.
- Don't skip verification: Sending from a custom domain without correct SPF and DKIM records is the fastest way to get your invoices marked as "Spoofing." Always wait for the "Verified" status in AtomicSam before sending live documents.
- The Ultra Plan Advantage: If you find yourself needing multiple add-ons or advanced reporting, calculate the jump to the Ultra plan. Often, the inclusion of add-ons like Custom Domains makes the upgrade the more cost-effective choice for growing firms.