AtomicSam Subscription Terms

    Last updated: 19 January 2026Version: 1.1

    These Subscription Terms sit alongside the AtomicSam Terms of Use. They add the practical detail people actually care about: plans, billing, upgrades, support, availability, exports, and what happens when you cancel.

    If there's any conflict, the order of priority is: an Order Form (if you have one), then these Subscription Terms, then the Terms of Use.

    1. Plans, Users, and what you're buying

    AtomicSam is offered on subscription plans ("Plans"). Each Plan may include different features, limits, and support levels, and may be priced per User, per module, by usage, or by another method shown at the time of purchase.

    Your Subscription gives you a limited right to access and use AtomicSam during the paid term, subject to the Terms of Use and these Subscription Terms.

    2. Trials

    If we offer a trial, it's for evaluation. Trials may have limits (features, Users, or usage). At the end of the trial, you can choose to subscribe. If you don't, access may be reduced or suspended.

    We aim to avoid "gotcha" trial conversions. If a trial is set up to convert to paid automatically, we'll make that clear at sign-up.

    3. Fees, billing cycle, and payment

    Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on what you select), unless an Order Form says otherwise.

    You agree that:

    • •you'll pay the fees for your selected Plan and any add-ons
    • •you'll keep payment details current
    • •we may issue invoices and receipts electronically
    • •fees are generally non-refundable for partial periods, except where the law requires otherwise

    If a payment fails, we may retry processing. If fees remain unpaid, we may suspend access after reasonable notice.

    4. Taxes

    Fees are exclusive of taxes unless stated otherwise. New Zealand GST may apply. If you believe a tax exemption applies, you must provide valid documentation.

    5. Upgrades, downgrades, add-ons, and proration

    You can usually change Plans in-app.

    • •Upgrades: may take effect immediately. We may charge a prorated amount for the remainder of the billing period.
    • •Downgrades: may take effect at the next renewal date and may reduce access to certain features or limits.
    • •Add-ons: may be charged immediately or at renewal, depending on the add-on.

    If your Plan includes usage-based fees, those charges are typically billed in arrears or at the end of the billing period, depending on how the feature is priced.

    6. Usage limits and fair use

    Some Plans include limits, such as storage, file sizes, Users, reporting capacity, export capacity, integrations, API calls, automation volumes, or email notification volumes. Limits exist to keep the platform stable and fair for everyone.

    If you exceed limits, we may throttle usage, ask you to upgrade, or work with you on a higher plan. We'll aim to be reasonable and transparent. Nobody wins when software turns into a surprise obstacle course.

    7. Support

    Support is provided via support@atomicsam.com and any in-app channels we offer.

    Unless an Order Form states otherwise, our standard support approach is:

    • •support is provided in English
    • •we prioritise issues based on severity and impact
    • •we may request additional information (screenshots, logs, steps to reproduce) to resolve issues efficiently
    • •we may provide guidance or workarounds while a fix is in progress

    Support targets and availability targets are set out in our "Support Severity and Availability Targets" addendum (if included), or may be described in an Order Form.

    8. Availability and maintenance

    We aim to keep AtomicSam available and reliable, but we do not guarantee uninterrupted service.

    From time to time we may perform planned maintenance, deploy updates, or respond to incidents. Where practical, we'll provide notice for planned maintenance that could impact availability. For urgent security or stability fixes, we may act immediately and notify you afterwards. Fixing fast beats emailing beautifully.

    9. Availability target

    Unless your Order Form states otherwise, our goal is to operate AtomicSam with an availability target of 99.5% uptime per calendar month, excluding:

    • •planned maintenance windows (where we've provided notice where practical)
    • •emergency maintenance for security or stability
    • •outages caused by factors outside our reasonable control (for example major cloud-provider failures, internet backbone events, DDoS at scale, or third-party integration outages)

    10. Data exports and portability

    AtomicSam includes export features intended to help you retrieve available data.

    Export availability and format may vary by Plan and by feature. Exports may exclude certain system metadata, logs, or internal identifiers. Export performance may vary based on account size, and large exports may be processed in batches.

    If you need a specific export format for compliance or migration, tell us early and we'll confirm what's feasible.

    11. Cancellation and renewal

    You can cancel your Subscription in-app. Cancellation stops renewal, and access continues until the end of the paid billing period unless stated otherwise in an Order Form.

    We don't charge cancellation fees for standard Plans, unless an Order Form includes a committed term.

    12. After cancellation: retention and deletion

    After cancellation or termination, we retain your Content for up to 2 months to allow time for exports and housekeeping, unless we're legally required to retain it longer.

    After that retention period, we may delete your Content. We recommend exporting what you need before cancellation takes effect and again shortly after cancellation, particularly if you have a large account.

    13. Suspensions

    We may suspend access if:

    • •fees remain unpaid after reasonable notice
    • •there's suspected fraud, abuse, or a security risk
    • •you materially breach the Terms of Use
    • •continued access could create legal risk for you or us

    Where reasonable, we'll provide notice and an opportunity to fix the issue. For immediate security risks, we may suspend first and contact you promptly.

    14. Price changes and plan packaging changes

    We may change Plan pricing, packaging, or included features over time. If we do, we'll provide reasonable notice before changes apply to your next renewal period. If you're on an annual plan, changes typically apply at renewal unless an Order Form says otherwise.

    15. Changes to AtomicSam

    We continuously improve AtomicSam. That means features may change, be renamed, or be retired. We try to avoid breaking workflows and we try to give notice when changes are significant.

    If a feature is removed, we may provide a replacement, a transition period, or an alternative where practical. Sometimes we also remove things because they were a bad idea. This is called "growth".

    16. Enterprise and Order Form terms

    If you sign an Order Form or Enterprise agreement with us, the terms in that document may override or supplement parts of these Subscription Terms. The Order Form will govern in case of conflict.

    17. Contact

    Billing or subscription questions: hello@atomicsam.com